Frequently Asked Questions – Everything You Need to Know About Our Products and Services

This FAQ covers the most common questions we receive from customers. If you have additional questions, please contact us directly.

Product Questions

Q: What accuracy do your hygrometers and thermometers offer?
A: We offer products across multiple accuracy tiers. Our standard industrial hygrometers offer ±0.5°C temperature accuracy and ±3% RH humidity accuracy. Premium models offer ±0.3°C and ±2% RH. All products come with NIST-traceable calibration documentation.

Q: What is the measurement range of your products?
A: Temperature ranges vary by model. Our industrial hygrometers typically measure from -40°C to 125°C. Humidity measurement covers 0-100% RH for most models. Specialized models are available for specific requirements.

Q: Do your products have certifications?
A: Yes. All our products are CE-marked and RoHS/REACH compliant. We offer NIST-traceable calibration on all hygrometers and thermometers. FDA-compliant and UL-certified versions are available for specific applications.

Q: Can I customize products with my logo and branding?
A: Yes. We offer comprehensive customization services including logo printing, custom colors, custom packaging, and custom displays. Minimum order quantities apply for customization.

Q: What is the warranty on your products?
A: We offer a [X]-year warranty against defects in materials and workmanship. Extended warranty options are available.

Ordering and Pricing Questions

Q: What is your minimum order quantity (MOQ)?
A: MOQ varies by product and customization requirements. Standard products typically have MOQs of 500-2,000 units. Samples are available in smaller quantities. Contact us for specific MOQ information.

Q: What are your payment terms?
A: Standard payment terms are 30% deposit and 70% balance before shipment. Other terms may be available for established relationships. We accept T/T bank transfers and other payment methods.

Q: What is your typical lead time?
A: Lead time varies by product and order size. Standard products typically ship in 20-35 days. Custom products may require 30-60 days. Samples ship in 7-15 days.

Q: Do you offer volume discounts?
A: Yes. Volume discounts are available for larger orders. Contact us for a quotation based on your quantity requirements.

Shipping and Logistics Questions

Q: Do you ship internationally?
A: Yes. We ship worldwide via sea freight, air freight, and express courier. We have experience with shipping to North America, Europe, Asia, and other regions.

Q: What shipping documentation do you provide?
A: We provide commercial invoices, packing lists, bills of lading or air waybills, certificates of origin, and calibration certificates. Additional documentation can be provided upon request.

Q: Do you offer DDP shipping?
A: Yes. We can arrange DDP (Delivered Duty Paid) shipping for many destinations. Contact us for DDP shipping options and pricing.

Quality and Calibration Questions

Q: What is NIST traceability and why does it matter?
A: NIST traceability means that your instrument's calibration is linked to reference standards maintained by NIST. This ensures measurement accuracy, regulatory compliance, and audit readiness.

Q: How often should I calibrate my instruments?
A: Calibration frequency depends on your application. Standard industrial applications typically require annual calibration. Harsh environments may require more frequent calibration (3-6 months). Pharmaceutical and healthcare applications often require semi-annual calibration.

Q: Do you provide calibration services?
A: Yes. We offer calibration services for instruments in the field. Instruments can be returned to our facility for NIST-traceable calibration.

Company Questions

Q: Where are your products manufactured?
A: All our products are manufactured in our own factory. We have in-house injection molding, PCB assembly, calibration, and quality control capabilities.

Q: Can I visit your factory?
A: Yes. We welcome serious buyers to visit our facility. Virtual tours are also available upon request.

Q: How long have you been in business?
A: We have been manufacturing clocks, timers, and hygrometers for over 15 years.

Contact Us
If you have additional questions, please contact us